To enjoy the benefits of super-fast hotel WiFi, you need to talk to a professional team like Performance Networks. Today, hotel guests travel with at least one internet-enabled device. Whether it’s answering emails in the lobby, browsing social media by the pool, or watching Netflix in bed, a phone, tablet, or laptop is always close by. Over the years many hotel guest wifi systems have become dated or unstable, leading to poor customer service. Whether it’s the fact that hotels are increasingly being used as virtual offices, or that guests now feel permitted to complain about poor wifi speeds, fast and safe wifi for hotels is essential. Ensuring robust and reliable WiFi throughout your hotel is essential for guest satisfaction, and we have the expertise to make it happen.
WiFi for Hotels
A strong and stable internet connection is crucial for guest satisfaction and staff efficiency in hotels. Many hotels struggle with underperforming WiFi, leading to slow speeds and dead spots due to the high number of connected devices. This results in unhappy guests and poor reviews. If your hotel’s internet is failing to meet demand, Performance Networks can help. Our team offers professional network design and full installations to upgrade your WiFi and futureproof your hotel, ensuring a seamless internet experience for all. We provide a Captive Portal Solution, which enables you to provide guest WiFi, whilst ensuring a secure network and building data from your guests for marketing and advertising.
Guaranteed hotel wifi coverage
Performance Networks hospitality and hotel Wi-Fi solutions take into account everything from the size of your premises to your average footfall. We understand there are many different factors to consider, from guest numbers to bathroom construction, all of which can affect signal levels and performance—not to mention customer reviews—if not considered when deploying a hotel guest Wi-Fi system.
Our engineering team will design a hotel Wi-Fi network that guarantees coverage to pre-defined signal levels to ensure that even the smallest devices, such as phones and watches, have fast, stable connections. This ensures that guests are always connected when staying at your venue.
Proactive support
As one of the UK’s leading hotel internet providers, all of our hotel wifi systems are fully monitored. Our UK-based support team has a full overview of all installed equipment, and our systems monitor for any performance issues or potential problems. Each and every hotel Wi-Fi access Point (AP) constantly checks in with our cloud controller software. Should an AP not check-in, we’ll be notified immediately.
This means we can be proactive in our support approach, often diagnosing and correcting a hotel wifi issue before your hotel or customers experience any disruption. Our friendly UK-based team is also available 24/7 365 days a year to help with any technical questions, queries from staff or offer direct support to guests.
Social media and analytics
When providing guest wifi at your hotel, it’s key to improve your guests’ experience with a branded login experience. This also creates an opportunity for data capture and helps to boost your social media presence.
Our bespoke wifi solutions provide a fully customised login page for your hotel guests to access the network. The management portal gives the hotel access marketing tools, usage reports, guest demographic reports and options to manage usage and restrict bandwidth.
The system also gives the hotel options to create packages for paid access and also tiered access for free limited access and paid premium access.
The Benefits of Reliable Hotel WiFi
Reliable hotel WiFi offers numerous benefits, including improved customer reviews on sites like TripAdvisor and access to customer data for future marketing. Fast WiFi speeds increase customer satisfaction and loyalty and can attract business customers seeking stable network access. If charging for usage, it can also be a revenue stream. Modern technology makes efficient hotel operations possible, enabling staff to use devices and receive guest notifications. Additionally, it prepares the hotel for Smart technology and the Internet of Things, enhancing the overall guest experience.
If you want fast, reliable, and secure WiFi for your hotel, speak to our team. We have years of experience providing tailored Hotel WiFi solutions for small boutique hotels and large hotel chains. We can design and install hotel WiFi and provide ongoing managed network support, taking the stress out of ensuring your network is always performing at its peak.
Improving WiFi in Your Hotel
If you’re receiving guest complaints about your hotel WiFi, it could be due to several factors, To pinpoint and resolve these issues, contact us for a site survey and expert assistance in optimising your hotel WiFi.
Client Distance
Guests too far from access points (APs) may experience weak signals due to poor AP placement or insufficient APs.
Old Devices
Older devices can struggle with modern networks, though this is less common now.
No Rate Limiting
A few users can slow down the network for everyone else without device rate limiting.
DHCP Pool Exhaustion
Poorly designed networks may run out of IP addresses during busy times.
Poor Captive Portal
Complicated login processes can frustrate guests.
Bad Design
Incorrect number and placement of APs, or using inadequate hardware.
Interference
Networks using only the 2.4GHz band suffer from channel overlap and larger coverage areas, causing interference.
Hotel WiFi Services with Performance Networks
After conducting an expert site survey, Performance Networks can ensure comprehensive WiFi coverage for your hotel. Full coverage allows guests and staff to enjoy internet access across your premises. Staff can use internet-enabled services to perform their duties effectively, while guests benefit from reliable connectivity.
Excellent internet in hotel rooms enhances guest experience and facilitates staff communication for room cleaning and self-service check-in/check-out. Strong WiFi supports restaurant operations, event hosting, and conference needs. Our expert team ensures stable WiFi even in challenging areas like the gym, providing a superior experience for everyone.
What Our Customers Are Saying
"We were grateful that Performance Networks pulled out all the stops to deliver a project within a very tight timescale and to budget. From the planning to the implementation, the Performance Network team worked closely with the BISC IT team, ensuring what was provided best suited the BISC’s needs. And even when things did not go to plan, the Performance Networks team adapted quickly to the new situation and came up with alternative approaches which delivered the same objectives to the same cost. The rural location and older buildings with their associated infrastructure make any BISC IT project a challenge, but Performance Networks overcame every obstacle without hesitation, delivered as promised and followed up with post-implementation support which was unfailing. We would happily turn to Performance Networks again for future projects."
"From the first point of contact Performance Networks have been amazing. They are extremely knowledgeable when it comes to networks and WiFi and are able to turn a complex topic into something simple and easy to understand. I can’t recommend them enough to anyone who needs a new network or is experiencing performance or connectivity issues with their existing network."
"Performance Networks’ knowledge and expertise on WiFi solutions were invaluable to us during this huge and complex upscale project, and we are delighted with the work they have completed over the last few months.” “We’re really pleased to have completed this project, which is quite an undertaking and brings the technical infrastructure of our 19th century Palace very much up to speed with modern-day requirements."
"Performance Networks resolved a complex ongoing WiFi issue in one visit; they are fast to respond and highly professional. We have since engaged them for further WiFi consultancy and thoroughly recommend their services."
"WiFi is now only an issue if it’s not available – and these occasions have been very few and far between. Access Points are remotely monitored so that Performance Networks can inform management if there is a problem even before they’re aware. Guests have a support line to call in case of difficulty. Performance Networks has helped Ragdale Hall to update its infrastructure to meet the requirements of the business, which is more and more reliant on technology. Guests and suppliers want instant communication, they need banks to provide immediate authorisations. All of this depends upon a stable platform, with excellent response when issues arise. As with WiFi, Ragdale Hall’s staff are only concerned when the technology gets in the way of providing outstanding customer service. Performance Networks have provided that stability and have been pro-active in ensuring that Ragdale Hall maintains and improves its systems."
"I have worked with several WiFi providers over 15 years at CCT, and Performance Networks are the only one who have truly understood the needs of our organisation. With three large conference centres that experience high guest footfall, our WiFi requirements are significant. Performance Networks have delivered a solution that meets our needs fully. I’ve been really impressed with their service after the installation too. They monitor our entire network and their support is second-to-none, proactively identifying and resolving issues before we’re even aware of them! I’m confident to say that our WiFi is sector-leading, which has a huge impact on guest experience."
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