At Performance Networks we offer various network support packages to keep your business running smoothly. We have options for standard business hours, extended hours for late-night operations, and 24/7 support for continuous assistance. Our proactive monitoring helps identify and fix problems before they affect your business, ensuring optimal network performance and minimising downtime. Whether you need help during the day or around the clock, we have a solution to suit your needs. Potential issues like network downtime and performance degradation are mitigated through our expert solutions and monitoring, ensuring optimal performance and minimal disruption.
Network Support That’s One Step Ahead
With our network support packages, we can ensure that your business operates efficiently and without any downtime. By choosing Performance Networks, you’re choosing a partner that will keep your network running smoothly, allowing you to focus on what you do best: running your business.
At Performance Networks, we pride ourselves on our expertise and commitment to being one step ahead. Our advanced proactive monitoring systems, combined with the skills of our experienced engineers, allow us to identify potential faults immediately and effectively manage your network This means we can address and resolve any issues before you’re even aware of them, ensuring a seamless and uninterrupted operation for your business.
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Want to find out more about our WiFi installation services? Get in touch with one of our specialists today.
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Support Process
Our support team understands the importance of any downtime or issues with your networks, and we appreciate the knock-on effect this can have on operations. That’s why we have a robust priority system in place for when issues are raised with us. If your systems are down and affecting all users, or if you need to report an issue out of hours, rest assured that we’re here for you. Simply call our helpdesk to log a ticket. Once a case is logged in our system and assigned to an agent, you will be issued a reference number for contacting our team on a current case.
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Network Management and Support
Our team specialises in managing and supporting complex networks with highly trained, vendor-certified engineers. We use industry-leading helpdesk and monitoring systems to ensure prompt and effective issue resolution with integrated monitoring. Our services include remote proactive network monitoring and helpdesk support for clients in the UK, Europe, and North America, ensuring all parties are informed at each stage.
We provide proactive uptime monitoring for your equipment and access to our remote support helpdesk to identify, troubleshoot, and resolve network issues, including:
- Proactive uptime monitoring of the equipment
- Access to our remote support helpdesk to help identify, fault-find and resolve issues relating to the supported network equipment
- Small configuration changes which are not related to projects
- Manufacturer TAC liaison in the event of a suspected hardware /firmware issue
- Firmware updates to resolve performance-related faults
Target Response and Resolution Times
Once you sign up to a Network Support Package, our team will be on hand to support you with any network issues or faults. If your system is down and affects all users, we have a one-hour response rate with a 4-hour fix. This is a priority one response, and we urge all customers to call us when the issue is Priority 1. Priority 2 response rate is used when systems are partially affected, affecting multiple users. We provide a 2-hour response rate for priority 2 issues and an 8-hour fix time. Issues that affect isolated cases are given a priority 3 status, providing you with a 3-hour response time and a 16-hour fix rate. Lastly, change requests and general queries are designated priority 4. These issues are processed between 9-5, Monday to Friday.
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To raise a support ticket please call us option 2, or email support@performancenetworks.co.uk
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Security Patching and Vulnerability Monitoring
Your software and systems need constant updates to stay secure from evolving threats. Our team ensures that every security patch is applied quickly and efficiently, closing vulnerabilities before hackers can exploit them. With automated patch management and expert oversight, you’ll have peace of mind knowing your business is always protected. Cyber threats constantly evolve, but our 24/7 vulnerability monitoring keeps you one step ahead. We identify potential security risks using advanced tools and real-time scanning before they become problems. When vulnerabilities are found, we assess and resolve them immediately. We offer security patching and vulnerability monitoring as a standalone service should you require it. With this service, we proactively patch firmware vulnerabilities on supported firewalls to keep your network secure. We also provide monthly external scan reports for all supported firewalls, ensuring continuous monitoring and protection.
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What Our Customers Are Saying
"We were grateful that Performance Networks pulled out all the stops to deliver a project within a very tight timescale and to budget. From the planning to the implementation, the Performance Network team worked closely with the BISC IT team, ensuring what was provided best suited the BISC’s needs. And even when things did not go to plan, the Performance Networks team adapted quickly to the new situation and came up with alternative approaches which delivered the same objectives to the same cost. The rural location and older buildings with their associated infrastructure make any BISC IT project a challenge, but Performance Networks overcame every obstacle without hesitation, delivered as promised and followed up with post-implementation support which was unfailing. We would happily turn to Performance Networks again for future projects."
Sarah Butler – Librarian and Head of Learning, BISC
"From the first point of contact Performance Networks have been amazing. They are extremely knowledgeable when it comes to networks and WiFi and are able to turn a complex topic into something simple and easy to understand. I can’t recommend them enough to anyone who needs a new network or is experiencing performance or connectivity issues with their existing network."
Steven Bennett, Head of IT, Manchester Central
"Performance Networks’ knowledge and expertise on WiFi solutions were invaluable to us during this huge and complex upscale project, and we are delighted with the work they have completed over the last few months.” “We’re really pleased to have completed this project, which is quite an undertaking and brings the technical infrastructure of our 19th century Palace very much up to speed with modern-day requirements."
Nick Johnson, IT Manager, Alexandra Palace
"Performance Networks resolved a complex ongoing WiFi issue in one visit; they are fast to respond and highly professional. We have since engaged them for further WiFi consultancy and thoroughly recommend their services."
David Jackson, DHL
"WiFi is now only an issue if it’s not available – and these occasions have been very few and far between. Access Points are remotely monitored so that Performance Networks can inform management if there is a problem even before they’re aware. Guests have a support line to call in case of difficulty. Performance Networks has helped Ragdale Hall to update its infrastructure to meet the requirements of the business, which is more and more reliant on technology. Guests and suppliers want instant communication, they need banks to provide immediate authorisations. All of this depends upon a stable platform, with excellent response when issues arise. As with WiFi, Ragdale Hall’s staff are only concerned when the technology gets in the way of providing outstanding customer service. Performance Networks have provided that stability and have been pro-active in ensuring that Ragdale Hall maintains and improves its systems."
Keith Palmer, IT Systems manager Ragdale Hall
"I have worked with several WiFi providers over 15 years at CCT, and Performance Networks are the only one who have truly understood the needs of our organisation. With three large conference centres that experience high guest footfall, our WiFi requirements are significant. Performance Networks have delivered a solution that meets our needs fully. I’ve been really impressed with their service after the installation too. They monitor our entire network and their support is second-to-none, proactively identifying and resolving issues before we’re even aware of them! I’m confident to say that our WiFi is sector-leading, which has a huge impact on guest experience."
Grant Farrant, Operations Director
Why choose Performance Networks
At Performance Networks, we stand out as a leading provider of WiFi site survey and network audit services for businesses, organisations, and institutions. Choosing us means partnering with a team that brings unparalleled expertise, dedication, and a commitment to delivering top-notch solutions tailored to your unique needs.
Expertise and experience
At Performance Networks, we stand out as a leading provider of WiFi site survey and network audit services for businesses, organisations, and institutions. Choosing us means partnering with a team that brings unparalleled expertise, dedication, and a commitment to delivering top-notch solutions tailored to your unique needs.
Customised solutions
We understand that every network environment is distinct. That’s why we take a personalised approach to each project, tailoring our surveys and audits to match your organisation’s requirements precisely. Our wireless solutions are designed not just to meet your current needs, but also to accommodate future growth and technological advancements.
Cutting-edge technology
Embracing the latest advancements in WiFi technology and survey methodologies, we employ state-of-the-art tools and software to conduct thorough assessments. This ensures accurate results, optimal performance, and seamless connectivity for your network users.
Comprehensive approach
Our service goes beyond simply identifying coverage areas. We delve deep into various aspects, including interference analysis, capacity planning, security assessment, and more. This comprehensive approach guarantees a network that is robust, secure, and ready to meet the demands of your operations.
Client-centric focus
We place our clients at the heart of everything we do. Your satisfaction and success are our ultimate goals. We work closely with you to understand your objectives, challenges, and expectations, ensuring that the solutions we provide align perfectly with your vision.
Clear reporting and recommendations
We believe in transparency and clarity. Our detailed reports provide clear insights into our findings, recommendations, and strategies for network enhancement. This empowers you to make informed decisions about optimising your WiFi infrastructure.
Proven results
Over the years, we’ve helped numerous clients transform their WiFi networks from average to exceptional. Our case studies and testimonials stand as a testament to the tangible improvements we bring to network performance, coverage, and user experience.
Secure and reliable
When you choose Performance Networks for your WiFi site survey and network audit, you’re choosing a partner dedicated to elevating your network to its full potential. Contact us today to ensure a more reliable, secure, and high-performing WiFi environment.
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